Terms & Conditions

Welcome to National Hearing Care Center, the leading hearing aid device and service provider in Bangladesh. We are proud to be the authorized dealer of Starkey, offering premium hearing solutions to individuals facing hearing challenges. Please carefully review the following Terms & Conditions before availing of our services:

1. Acceptance of Terms: By accessing or using our services, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please refrain from using our services.

2. Services Provided: National Hearing Care Center offers comprehensive hearing assessments, personalized consultations, and fitting of hearing aid devices. Our expert audiologists are committed to providing tailored solutions to meet your specific hearing needs.

3. Warranty, Guarantee, and Other Terms & Conditions: As the authorized dealer of Starkey in Bangladesh, we offer a range of premium hearing aid devices manufactured by Starkey. Device warranty, guarantee, and other terms and conditions will be as provided by the device manufacturer. Please refer to the manufacturer’s documentation for detailed information on warranty coverage and terms.

4. Refunds and Returns: We do not normally refund or return sold products and services. Moreover, refunds and returns are subject to the manufacturer’s Refund and Return Policy. Please review this policy carefully to understand your rights and obligations regarding refunds and returns. 

5. Assessment and Consultation: Our experienced audiologists conduct thorough assessments to determine your hearing needs. Based on the assessment results and consultation, appropriate hearing aid devices will be recommended. 

6. Device Fitting and Adjustment: Upon selection of a hearing aid device, our experts ensure proper fitting and adjustment to optimize comfort and performance. Follow-up appointments may be scheduled for further adjustments, if necessary. 

7. Device Maintenance and Care: It is important to properly maintain and care for your hearing aid device to ensure optimal performance and longevity. National Hearing Care Center provides guidance on device maintenance and care, and we recommend following the manufacturer’s instructions for cleaning and upkeep. Regular maintenance appointments may also be scheduled with our team to ensure your device continues to function effectively.

8. Payment: Payment for our services and hearing aid devices must be made in accordance with the agreed-upon terms. We accept various payment methods, including cash, credit/debit cards, and electronic transfers. 

9. Privacy Policy: We are committed to protecting your privacy and safeguarding your personal information. Our Privacy Policy outlines how we collect, use, and disclose your information. By using our services, you consent to the collection and use of your information as described in our Privacy Policy. 

10. Limitation of Liability: National Hearing Care Center shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our services or the purchase of hearing aid devices.

11. Customer Support: Our team is dedicated to providing exceptional customer support throughout your journey with us. If you have any questions, concerns, or require assistance, please do not hesitate to contact our customer support team. We strive to address your inquiries promptly and efficiently.

12. Feedback and Reviews: We value your feedback and encourage you to share your experience with National Hearing Care Center. Your feedback helps us improve our services and enhance the overall customer experience. Additionally, if you are satisfied with our services, we appreciate your reviews and referrals to help others in need of hearing solutions.

13. Community Engagement: National Hearing Care Center is committed to raising awareness about hearing health and supporting individuals with hearing challenges in the community. We actively participate in community outreach programs, workshops, and events to promote hearing wellness and provide education on hearing loss prevention and management. 

14. Severability: If any provision of these Terms & Conditions is found to be invalid or unenforceable, such provision shall be deemed severed from the remainder of the Terms & Conditions, which shall remain in full force and effect.

15. Modification of Terms: We reserve the right to modify or update these Terms & Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Your continued use of our services after the posting of modifications constitutes acceptance of those changes.

16. Entire Agreement: These Terms & Conditions constitute the entire agreement between you and National Hearing Care Center regarding the subject matter herein and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and us.

If you have any questions or concerns about these Terms & Conditions or require further information, please do not hesitate to contact us at National Hearing Care Center.

Thank you for choosing National Hearing Care Center for your hearing needs!